Shipping policy
Last Updated: October 31, 2026
All orders ship via USPS® from our U.S. fulfillment center.
Shipping Options and Rates
- Standard Shipping — free on all 2-pack and 3-pack orders; $4.99 on 1-pack orders. Typically arrives 3–7 business days after shipment.
- Express Shipping — $7.99. Typically arrives 2–4 business days after shipment.
Rates and options are shown at checkout before you pay.
Processing
Orders are processed and shipped within 1–2 business days, Monday through Friday, excluding U.S. holidays. Subscription refills ship within 24 hours of billing. During promotions and holiday periods, processing may take up to 3 business days.
Tracking
You will receive a shipping confirmation email with a USPS® tracking number when your order leaves the warehouse. Tracking may take 24–48 hours to show movement after the first scan.
Delivery Times
Delivery estimates start from the ship date, not the order date, and are estimates, not guarantees. Carrier delays, weather, and peak periods can extend them. If your order has not arrived within 7 business days of shipment (Standard) or 4 business days (Express), contact us and we will open a trace with USPS®.
Lost, Delayed, or Missing Packages
Lost in transit. If tracking shows no delivery scan after the windows above, email support@fasciorahealth.com within 7 days. We will investigate with USPS® and, if the package is confirmed lost, replace it at no cost to you.
Marked delivered but not received. If tracking shows "Delivered" and you do not have the package, we are unable to refund or replace it — delivery has been confirmed to the address on file. Please check with household members, neighbors, and mailrooms, look for a USPS® delivery photo or notice, and contact your local post office with the tracking number to file a claim.
Incorrect address. You are responsible for entering an accurate shipping address. We are not responsible for orders sent to an incorrect address, and packages returned to us for that reason will be reshipped at the customer's expense.
Subscription Refills
Refills follow the same processing, shipping, and tracking as first orders. Update your shipping address any time in your account at fasciorahealth.com/account or by emailing us before your next billing date.
Where We Ship
We currently ship only within the United States, including all 50 states, U.S. territories, and APO/FPO addresses.
Contact
Shipping questions: support@fasciorahealth.com
Company Details
Fasciora is operated by KTB Business
Adriaan Loosjesstraat 2, 1035XS Amsterdam, The Netherlands
Phone: +31 6 81412405
Email: support@fasciorahealth.com